Hello! I'm Ivon
Enthusiastic customer service professional with 13 years of experience working between costumers and companies. Skilled communicator and listener and keen organizational skills which allow for effective delivery of outstanding service. Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization. Competent team player who can successfully inspire fellow colleagues.
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Ivon Durelle Gerodiaz
Customer Service Representative
Medical Billing Representative
Appointment Setter / VA
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Phone/ Whatsapp:
+639056562996
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Email:
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Skype:
live:ivondurelle.ig
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EXPERIENCE
2009-2018
Customer Service Representative/ Front Desk
Teletech Holdings Inc.
* Manage inbound calls.
* Provide accurate and complete insurance information.
* Listen to customers, understand their needs, and resolve customer issues.
* Escalate customer issues to the appropriate staff and managerial for resolution as needed.
* Accurately document and log calls into the CRM.
2018-2019
Revenue Cycle Specialist
WRS Health
* Following up on unpaid claims within standard billing cycle time frame.
* Checking eligibility and benefits verification for treatments, hospitalizations, and procedures.
* Calling insurance companies regarding any discrepancy in payments if necessary
* Posting payments and apply patient responsibility.
2019-2020
VA / Appointment Setter
Dryer Duct Pros
* Manage inbound and outbound calls.
* Accurately manage calendar when setting appointments.
* Accurately document and process customer requests.
* Process and issue invoice.
2019-2020
Medical Billing Representative
Med Cal
* Following up on unpaid claims within standard billing cycle time frame.
* Checking eligibility and benefits verification for treatments, hospitalizations, and procedures.
* Calling insurance companies regarding any discrepancy in payments if necessary
* Posting payments and apply patient responsibility.
EDUCATION
2003 - 2006
Bachelor Of Education / Undergraduate
Negros Oriental State University
SKILLS
Microsoft ExCel
Microsoft Word - Advanced
Customer Service
Revenue cycle
Time management
Quick learner
Medical Billing
Appointment Setting
Communication - Fluent
Email / Chat Support
Calendar Management
Team worker